TERMS AND
CONDITIONS

AUDIENCES CAN BUY PINCHGUT OPERA TICKETS BY PURCHASING A SUBSCRIPTION TO AN ANNUAL SEASON
OR PURCHASE TICKETS TO INDIVIDUAL PRODUCTIONS.

SUBSCRIPTIONS
In addition to accessing the best seats first, if you purchase tickets to two or more of our productions in the same season, you will receive a 10% discount

SINGLE TICKETS
Can also be purchased at the standard price to any performance throughout the year.  

All ticket types currently available can be purchased from our ticketing page. Tickets are also available directly via our performance venues City Recital Hall.

TICKET PRICE TYPES

Pinchgut Opera has four price types for performances. They are as follows:

STANDARD
The full price of a Pinchgut Opera ticket. Available within price reserves ranging from Premium to E reserve.

PENSIONER CONCESSION
Discounted tickets for Veterans’ Affairs pensioners and Centrelink-issued Pension, and Health Care Card holders. Seniors cards are not eligible for concession prices. Proof of eligibility must be shown to Pinchgut Opera Ticketing before tickets are issued via email ticketing@pinchgutopera.com.au. Available for all tickets excluding Premium.

UNDER 35s
Pinchgut Opera offers discounted tickets for those Under 35s at performance date. Valid proof of age must be shown before tickets are issued.

COMPANION CARDS
The NSW Companion Card program is for people with significant and permanent disability who need a high level of care in the community. The Companion Card allows a cardholder's support person free entry into participating venues and events.

Pinchgut Opera offers a complimentary ticket for companion card holders. Proof of eligibility must be presented when requested by Pinchgut Opera ticketing.

LATE ARRIVALS

A lock out period applies for Pinchgut Opera performances. Therefore we recommend you allow plenty of time to arrive at the venue to avoid disappointment. 

FEES

Pinchgut Opera is a not-for-profit registered charity that relies on ticket sales and philanthropy as our primary sources of revenue. The cost of operating our own ticketing requires significant investment in personnel and infrastructure.

To offset these costs, Pinchgut Opera charges a once per order booking fee of $7.10 for all ticket orders regardless of the number of tickets being purchased. We charge a booking fee instead of further increasing our ticket prices. Donations do not attract a booking fee.

The fee for exchanging your ticket is $8 per ticket and the postage delivery of tickets is $10 per transaction. 

SEATING LOCATION AND VIEW OF STAGE AND PERFORMANCE

Sightlines vary between operas because the set design for Pinchgut Opera productions is different for every opera and performers do frequently use auditorium doors as part of the performances. Sitting centrally in the stalls and back of Level 2 and Level 3 will ensure the most consistent view of the full performing area. The boxes on the sides of Level 2 and 3 do occasionally miss out on some sections of the performance due to set design, location of some of the performance or structural elements of the City Recital Hall. 

EXCHANGES

For Subscribers
For subscribers, ticket exchanges are available only up to 72 hours prior to your performance. After this point, tickets cannot be exchanged. Tickets can only be exchanged for other performances within the same calendar year of the initial purchased ticket.
Subscribers can access exchanges free of charge, up to 72 hours before the performance. 

For Individual ticket holders
Individual tickets (non-subscriber tickets) can be exchanged for a fee of $8 per ticket (and no additional booking fee), up to 5 business days before the first performance of the production. After this point, exchanges on individual tickets will not be processed.
If the value of the new seat is higher than the original, the additional amount must be paid by the customer. If the value of the new ticket is lower, the excess will be added to the order as a tax-deductible donation to Pinchgut Opera.

You can exchange your tickets by contacting Pinchgut Opera Ticketing by email ticketing@pinchgutopera.com.au or phone 02 9037 3444.

REFUNDS

Can I receive a refund for my ticket if I am unwell or cannot attend?
We do not refund tickets due to delays or cancellation of public transport.

Pinchgut Opera does not offer refunds unless under extreme circumstances, in line with the Live Performance Australia Code of Practice for Ticketing of Live Entertainment Australia 

Any discounted tickets purchased via LastTix are final and not eligible for exchange, refund or credit.

If you are unwell or unable to attend a performance, we encourage you to find friends who could use your tickets. You can also choose to donate the value of your tickets to Pinchgut Opera but you will not be offered a credit or a refund. 

Tickets cannot be on-sold.

COMPETITION TERMS & CONDITIONS

If you enter a Pinchgut Opera competition run by another company via email or social media, you are agreeing to be opted into Pinchgut marketing. You can unsubscribe at any time via the link in the footer of the emails. 

1. Eligibility: Entry is open to individuals, aged 18 years or over, who live in Australia and have successfully completed and submitted the entry in accordance with the details outlined in the competition information.
2. Only one entry per person for each competition will be considered.
3. The prize is redeemable for a single performance only and is non-transferable to another performance, cannot be refunded or transferred to a credit. If the winner misses the performance, the prize is no longer valid.

CD PURCHASE TERMS AND CONDITIONS

All purchases of CDs via Pinchgut Opera's website are final with no refunds or credits. CDs should be received within two weeks via post, depending on location in the world.